Introduction

At Omichat.ai (“we”, “our”, or “us”), we are committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our specialised centralised messaging platform for export and trade exhibitions.

Information We Collect

Personal Information

Full name, email address, and contact details
Company name and export business details
Payment and invoicing information
Communication preferences and preferred language
Information about export products and target markets

Usage Information

Log data and analytical information
Device details and IP address
Cookies and similar tracking technologies
Interaction data and translation feature usage
Multi-channel communication history (WhatsApp, Telegram, Email)

Commercial Customer Data

We process conversations with international customers and contact data on behalf of export businesses. We act as a data processor for this information and handle it in accordance with the business client’s instructions.

How We Use Your Information

To provide, maintain, and improve our centralised messaging platform
To process transactions and deliver export-related information
To send administrative and marketing notifications related to trade exhibitions
To respond to customer service requests and provide technical support
To monitor and analyse trends in automated translation usage
To detect, prevent, and address security issues
To comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. Your information may be shared in the following situations:

With your explicit consent
To comply with legal obligations or court orders
To protect our rights, property, or personal safety
With service providers supporting export operations
In the event of a business transfer or acquisition

Data Security

We adopt appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes:

End-to-end encryption of multi-channel communications
Access control and role-based permissions
Regular security audits and assessments
Staff training on handling commercial information

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

Access and request a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Object to or restrict certain types of processing
Data portability to another platform
Withdraw consent for specific processing activities

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Email: ngocmd@mediasoft.vn
Address: 5th Floor, Technosoft Building, 8/15 Duy Tan Street, Cau Giay, Hanoi
Phone: 037.880.0000
Technical Support: cskh@omichat.ai

Special Policy for Export Businesses

For companies participating in trade exhibitions and export activities:

Communications with international customers are end-to-end encrypted
Compliance support for international data privacy regulations (GDPR, PDPA)
Automated data backups to ensure business continuity
Transparent reporting on B2B customer data handling